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Why the Order Status is not Updating on BestDealer?
Why the Order Status is not Updating on BestDealer?
Stephen avatar
Written by Stephen
Updated over a week ago

BestDealer is not syncing the order status from AliExpress in real-time, but every new order from Shopify will be shown in a few minutes.

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Syncing time

Please note that Bestdealer will sync every 4 hours from AliExpress for the tracking number or order status.

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This means that after you made a payment, or canceled the order, it can take up to 4h for your orders to sync to BestDealer as Paid or Canceled.

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If you want to speed up the syncing, you can also manually synchronize AliExpress order status with BestDealer

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