All Collections
FAQs
Order
Why the Order Status is not Updating on BestDealer?
Why the Order Status is not Updating on BestDealer?
Emma avatar
Written by Emma
Updated over a week ago

BestDealer is not syncing the order status from AliExpress in real-time, but every new order from Shopify will be shown in a few minutes.

​

Syncing time

Please note that Bestdealer will sync every 4 hours from AliExpress for the tracking number or order status.

​

This means that after you made a payment, or canceled the order, it can take up to 4h for your orders to sync to BestDealer as Paid or Canceled.

​

If you want to speed up the syncing, you can also manually synchronize AliExpress order status with BestDealer

​

Did this answer your question?