This refund policy is to be used as a resource by dropshippers who work with Bestdealer
Bestdealer offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
Except the important interpretation, Bestdealer will make Refund, Resend for any of the following cases:
1. Orders Delayed
Orders are lack of tracking information, in transit, pending, expired after 60 days counting from the date that order departed from Bestdealer warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it is after 45 days counting from the date that order departed from Bestdealer warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from Bestdealer warehouse due to the strict customs clearance at Brazil.
c. For China Post Registered Air Mail to all counties, Bestdealer will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Bestdealer warehouse.
d. For some special shipping methods, Bestdealer cannot deal with your disputes. (See the following important interpretation)
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
Shipping by sea freight is not trackable and easily get delayed, please note that Bestdealer will not accept any disputes when you choose this shipping methods.
2. Orders not Received
Bestdealer will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If Your clients do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.
b. Tracking Information Alert. Bestdealer will not accept any disputes if the tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient Address.
b) No Such Number.
c) Unknown recipient.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
As we received notification from shipping company that many orders delivery fails recently, for these below countries, please make sure you fill out the correct phone number when make a order to Bestdealer : Poland, Czech Republic,Bulgaria,Romania, Republic of Lithuania, Latvia, Greece, Estonia, Norway, South Africa, Brazil, Denmark
If order is shipped without correct number, it may cause delivery failure or package will get lost during shipment. Please note that Bestdealer will not take responsibility for this case.
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Your clients need to pick up the package by himself/herself. Otherwise, the product will be returned to the sender, our logistics company. During the return, Bestdealer takes no responsibility if products have been lost.
b. If the logistics company provides return service to China, Bestdealer will put the products to your private inventory and will not refund for it when we receive the returned items.
c. Bestdealer cannot offer refund or resend if you don’t process the undelivered order or package destroyed by logistics companies.
3. Products Damaged
Bestdealer offers a full refund or a replacement if packages arrived are badly damaged.
Bestdealer offers a partial refund or a replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches etc.).
a. For fragile products, refund is highly recommended.
b. For damaged packing box, Bestdealer cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, Your clients shall complain or open dispute to you within 3 days after packages are delivered.
d. For electronic products, Your clients shall complain or open dispute to you within 7 days after packages are delivered.
4. Incorrect or Missing Products
Bestdealer has a strict quality control process before products are dispatched. Bestdealer will take responsibility for the following situations:
a. For incorrect products, Bestdealer offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., Bestdealer offers partial refund.
c. For parts missing which doesn’t affect product function, Bestdealer may refund partially or resend the missing part; for parts missing which affect product function, Bestdealer will resend the product only.
d. For accessories, Bestdealer will resend the accessories.
For size problem, Bestdealer will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. Orders Cancellation
For orders cancellation, Bestdealer offers a full refund before products been processed by warehouses.
1. Force Majeure
Bestdealer takes no responsibility for any product damaged or shipping delay caused by the act of god, including but not limited: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Bestdealer will notify you by Chat, Skype, Email etc.
2. Shipping Method Limits.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Bestdealer lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL, Turkey Post, Swiss Post, Electric PostNL to USA, UK, Canada, Australia, South Africa, Brazil, the overseas territories and overseas island areas；
3. Destination Limits.
Due to limited international transportation, Bestdealer will not accept any disputes when your orders are shipped to the following countries:
Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Paraguay, Guatemala, Reunion, The Commonwealth of Puerto Rico, Hawaii, Alaska, Guadeloupe, Martinique, and French Guiana.
4. Unacceptable Disputes.
Bestdealer shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
Bestdealer always try to offer the best service. If you have any other questions, please feel free to contact us.