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How to Track Orders?
Emma avatar
Written by Emma
Updated over a week ago

It is important to keep an eye on your orders to ensure that they reach your customers successfully. After the order is fulfilled, you can find its tracking code in the Shopify admin and Topdser. This article shows the ways you can track your orders in Topdser.

Tracking Orders directly in Topdser

You can use the "Order tracking" feature to track your orders directly in Topdser. Navigate to the “Order tracking” page and from here, use filters to filter out orders that interest you.

If you click on the tracking code, you can see the progress of the shipment in more details. Topdser syncs tracking codes every few days

Each shipment status helps to decide what actions you should take. Here are some situations and potential further actions, that may be helpful to you.

1. If the tracking code has not been recognized or activated for a long time, you may want to track the code outside Topdser, for example, on the carrier’s official website. If the tracking code appears to be invalid, we would recommend to open a dispute with the supplier.

2. If the shipment got lost in transit, got retained at customs, or the destination country does not match your customer’s shipping country, you may want to open a dispute with the supplier.

3. If the shipment has not been picked up by the customer, or the carrier could not deliver the package to your customer, you may want to get in touch with your customer asking to initiate the pickup of the package.

Tracking Orders outside Topdser

You can track your orders on various package tracking websites. Simply copy the tracking code of the order and paste it into the tracking website. Information about the status of the shipment appears within 3 - 7 days after the order is shipped by the supplier.

Here are some most popular package tracking providers:

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