It happens sometimes when Shopify fulfill the order automatically or order is wrongly fulfilled by mistakes.

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Disable Shopify Auto-fulfillment Feature

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Shopify has a function to automatically fulfill paid orders. In order to process order in BestDealer, please disable it.

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Go to Shopify - Setting - Checkout

In the Checkout setting, find Order processing and select "Do not automatically fulfill any of the order's line items" . Don't forget to save the settting!

Cancel Fulfillment for Orders

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Go to Shopify order details page, click “more” and select “cancel fulfillment”

Now the order will go back to unfulfilled status in Shopify.

Then go back to BestDealer, you will see the order status change to “awaiting order“ status. Now you can process the order.

Use "Roll Back "orders feature

You just need to select the orders you want to rollback on the Shipped tab in BestDealer, then click on the top right corner and select Roll back This Order.

A new window will open where you can confirm that you want to roll back the order(s)

The order will be moved back to the Awaiting Order tab, and you will be able to place it again.

Note: you can also bulk roll back orders!