It happens sometimes when Shopify fulfill the order automatically or order is wrongly fulfilled by mistakes.

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Disable Shopify Auto-fulfillment Feature

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Shopify has a feature to automatically fulfill paid orders. In order to process order in Bestdealer, please disable it.

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Go to Shopify - Setting - Checkout

In the Checkout setting, find Order processing and select "Do not automatically fulfill any of the order's line items" . Don't forget to save the settting!

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Cancel Fulfillment for Orders

Go to Shopify order details page, click “more” and select “cancel fulfillment”

Now the order will go back to unfulfilled status in Shopify.

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Then go back to Bestdealer, you will see the order status change to “awaiting order“ status. Now you can process the order.

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